Buying

How do returns and split shipments work?

Open the order and request a return for the items and quantities you want to send back. The maker can approve or decline with a recorded explanation, and can give you a private return address if one is needed. Return instructions and replies stay with the order.

A return request or approval doesn’t issue a refund. Makers request refunds separately, and the order shows the result once the payment provider confirms it.

If an order ships in more than one parcel, the maker can record which items each parcel contains and its tracking. One parcel marked delivered doesn’t mark the whole order delivered. Contact the maker if the recorded contents or address need fixing.