Buying

Can I ask to cancel a paid order?

Open Purchases and select the order. You can send one cancellation request for an eligible paid physical purchase from a single listing, as long as it hasn’t shipped. Say why you want to cancel, so the maker can check it against the policy saved with your purchase. Asking doesn’t stop fulfillment or return any money on its own.

The maker can decline with a reason, or approve a refund of the exact remaining payment. Approval pauses fulfillment while the payment provider confirms the refund. The cancellation completes only after the full remaining refund is confirmed. A pending, interrupted or failed response isn’t a confirmation, so keep using order messages, or contact support if the order needs a review.

You can withdraw your request until the maker decides. The order keeps its cancellation and refund history. For shipped purchases, commissions, digital goods, bag checkout, or payments already under review, use order messages and platform support instead. A cancellation request doesn’t change the shop’s saved policy.