Buying

How do I ask for help with an order?

Open Purchases, select the order, and message the maker or send a help request. For help from the marketplace, open Help & reports, choose the paid order, describe the problem and add links to any evidence.

Your support case keeps replies and its status in one place. You can appeal a resolved case with an explanation and evidence. The maker’s shipping, cancellation and return policies are saved with your order. Opening a case doesn’t issue a refund automatically.