Fees & payments

How do full and partial refunds work?

A maker can request a refund on a paid order when the payment provider allows it. The order records each attempt as pending, confirmed or failed, along with the amount still available to refund. A request isn’t a confirmed refund.

A completed full refund returns everything the buyer paid, including the marketplace fee. A partial refund returns the confirmed amount shown in the history. That amount doesn’t automatically say which items, shipping, tax or fee were refunded.

An active payment dispute can limit refunds and pause fulfillment or digital access while the provider looks into the payment. Use the order conversation or a support case to talk about a problem. The payment provider decides formal payment disputes.